SIGLER PHARMACY

Sigler Pharmacy was founded in 2005 after the owner had built confidence in his abilities and knew he could provide better service and patient care than the other pharmacies in the area. He personally trained the store managers and employees of the first location, then as he expanded into two other pharmacies, those respective managers would train their employees. This method of training follows along the personal, individual treatment principles that the pharmacy was founded on, but now as the organization begins to grow even more, it is now time for a more formalized training approach. These personal touches have now led to certain processes to be just different enough at each store to cause friction and errors. 
This training is designed to be completed in conjunction with on-the-job training so that new employees are able to quickly apply what they have learned to enhance retention, bring consistency to each process across each store, and still embody the founding principles of the company. This will additionally remove some responsibilities from the store managers which will allow them to focus more on providing feedback to new employees and free up some more time to dedicate to patient care rather than having to explain how every little process works in every program or on every machine. Constantly explaining all of this becomes tiring and, being human, could lead to important steps and exceptions missed that could create more issues down the line. 
This training was implemented through Canvas (a Learning Management System).
Additionally, my role was expanded to cover external education and marketing. We have social media accounts on Facebook, Instagram, TikTok, and YouTube; all can be found by searching "Sigler Pharmacy". Physical projects includes posters, brochures, and postcards.